FAQ

Our size chart (link) provides a comprehensive guide to help you find the best fit for our products. To determine your size, simply measure yourself and compare your measurements to the chart.

If you're between sizes, we recommend sizing up for a comfortable fit. If you have any specific questions or concerns about sizing, don't hesitate to contact us for assistance at info@houseofkobo.com.

All of our products are handmade and produced in Tel Aviv, Israel.

All "House of KOBO" leather goods are made from high-quality leather. We choose the highest grade hides.

Yes. It is possible to order a size according to special measurements. You can contact us at info@houseofkobo.com for special orders.

All our products come with a full one year warranty, if the product you purchased is damaged as a result of reasonable use, we will be happy to replace it for you free of charge. Contact us at info@houseofkobo.com to do this.

Currently, the products can only be received by domestic delivery within Israel, but in the near future we plan to ship anywhere in the world.

All of our products are handmade, and usually takes up to 7 business days to ship.

After the product(s) are ready, you will receive a notification with the tracking number to the email from which the order was placed.

There could be several reasons for returning a product to House of Kobo, including:

• Defective or damaged product: If the product received is defective or damaged.
• Wrong product received: If tyou received the wrong product, you can return it for the correct one.
• Incorrect size or color: If you received a product in the wrong size or color, you can return it for the correct size or color.
  

Note: The return policy of House of Kobo may vary, so it is important to check the policy for specific terms and conditions.

You can cancel up to 24 hours from the moment of the order, when an order is placed we prepare the necessary materials for the order, so there is a cancellation fee of 10% of the product cost. If 24 hours have passed since the order, contact us at info@houseofkobo.com.

You can edit the order up to 72 hours from the moment of the order. In order to do this, please contact us at info@houseofkobo.com.

We currently accept only PayPal and we plan to allow credit card payments.